SETHRA operates a curb to curb service. This means that we will pick you up at your driveway and drop you off at the driveway or parking lot of your destination. The driver will assist you on and off the van if necessary. Drivers are not allowed to enter a passenger’s home for any reason.

Children and mentally challenged adults will not be
transported without a responsible adult escort which the passenger must provide. SETHRA does not supply escorts. Only one escort per passenger is allowed. We make every effort to be ADA compliant by attempting to accommodate all mobility aids in common use.

Lift-equipped vans are available. If you require a
lift-equiped van, please advise us when you make your reservation.

In order to make our passenger’s experience with us as pleaseant as possible we ask that you be courteous and considerate of others at all times. Please remember that the driver is responsible for the vehicle and passengers and all instructions from the driver are to be followed. Passengers conducting themselves in an inappropriate manner or failing to comply with passengers policies will be denied service. Inappropriate behaviors include: eating, drinking, using tobacco products on the van, foul or offensive language, lack of personal hygiene, bothering other passengers, horseplay, fighting, carrying weapons, possessing illegal drugs or having open containers of alcohol on the van.

All passengers are asked to buckle their seatbelt for safety reasons. All passengers are expected to abide by the fare policy. All packages, parcels, and personal items are the responsibility of the passenger. SETHRA will not be responsible for items left on the van. SETHRA will not provide mobility aids. All passengers must provide their own mobility aids. One child restraint seat is provided on each van. If you are transporting several children you will be required to provide your own child restraint seat.