Passenger Assistance

SETHRA operates a curb to curb service. This means that we will pick you up at your driveway and drop you off at the driveway or parking lot of your destination. The driver will assist you on and off the van if necessary. Drivers are not allowed to enter a passenger’s home for any reason.

Children and mentally challenged adults will not be transported without a responsible adult escort which the passenger must provide. SETHRA does not supply escorts. Only one escort per passenger is allowed. We make every effort to be ADA compliant by attempting to accommodate all mobility aids in common use.

Lift-equipped vans are available. If you require a lift-equiped van, please advise us when you make your reservation.