Ride Guide
Southeast TN HRA operates Monday through Friday from 6:00 a.m. to 6:00 p.m. SETHRA Buses do not operate on Saturdays, Sundays, New Year’s Day, MLK Holiday, Memorial Day, Fourth of July, Labor Day,Veterans’ Day, Thanksgiving or Christmas Day.
Welcome aboard! We are happy to have you as a passenger and be able to serve you. We’ll see that you reach your destination if it be the doctors office, the grocery store, or anywhere across town. No matter what your age or special need, we can accomodate you! Passenger safety is one of our primary concerns. In order for us to better serve you and provide safety for all passengers we have established the following guidlines:
If you will be at a different location for pickup let the office know ahead of time so the driver will be informed.
Because a large number of people are transported each day, passengers should try to take care of all their business on the same day. Under normal circumstances, passengers should make reservations only twice weekly. This will allow us to serve more people. (This does not apply to priority trips such as medical appointments, nutrition and others.)
Priority trips include medical or nutrition appointments, and other scheduled appointments. (Food stamps, Dept. of Human Services, Social Security, etc.)
- When boarding, please board to the rear of the vehicle.
- Seatbelts must be worn at all times while the vehicle is in motion.
- Passengers must remain seated with seatbelts fastened until the vehicle has come to a complete stop.
- For your safety please allow the driver or the escort to assist you on and off the vehicle.
- No eating, drinking, smoking, spitting, or chewing is allowed on the vehicle.