Programs

Rural Public Transportation Program Reservation Information

Reservations for local transportation must be made at least 24 hours in advance of a scheduled trip.       

Reservations for non-local trips must be made at least 72 hours in advance of a scheduled trip. At times there may be a slight delay of pick-up time due to the volume of persons being transported, traffic or weather.

When making your reservations, please share each destination you need to go, so we can schedule routes appropriately and get all passengers to destinations on time. Make reservations for all passengers in your group, so we can confirm available seating.

Reservations must be cancelled as far in advance as possible, but at least two hours before the scheduled pick up time. If the reservation is not canceled, except under extenuating circumstances, the passengers may not be allowed to ride for an indefinite period of time.       

Plan to be ready 60 minutes prior to your pickup time in case the driver is running ahead of schedule. Therefore, the driver will not have to wait when they arrive to pick you up.

Drivers are not allowed to wait for passengers for longer than 5 minutes. If the drivers have to wait for passengers this puts the system behind schedule making other passengers late for appointments.

For additional information regarding the Rural Public Transportation Program call 423.949.2191 x122 or x149.

For additional information regarding programs outside of public transportation, please visit www.sethra.us