Policies

Welcome aboard! We are happy to serve you. We can accommodate passengers of all ages, all backgrounds, and we have the necessary equipment to accommodate anyone with a special need.         

We transport a large number of passengers every day. Due to our high-volume ridership, individuals should try to schedule all of their errands on the same day. Under the best circumstances, passengers should only make reservations up to two times per week. This will allow us to serve as many people in the Southeast as possible.

Safety and Passenger Conduct

SETHRA transit is committed to providing a safe ride for every passenger. This requires some cooperation from you, the passenger. SETHRA utilizes seatbelts, wheelchair tie downs and child restraint seats that are supplied by the passenger. All passengers are required to remain seated while the van is in motion.

Seat belt use is required and SETHRA is not responsible for people injured while not wearing their seat belt. In case of an emergency, stay calm, listen to and follow the instructions of the driver, make an orderly evacuation of the vehicle if warranted, stay off the roadway in a safe location, do not smoke anywhere near the vehicle and call for emergency help if the driver is unable to do so. Each vehicle has safety equipment on board which is inspected daily.

In order to make our passengers' experience with us as pleasant as possible we ask that you be courteous and considerate of others at all times. Please remember that the driver is responsible for the vehicle and passengers and all instructions from the driver are to be followed. SETHRA may refuse service to riders who engage in violent, seriously disruptive, or illegal conduct; or represent a direct threat to the health or safety of others.  Further, refusal of service to an individual with disabilities shall not occur solely because the individual’s disability results in involuntary behavior that may offend, annoy, or inconvenience others.

All passengers are asked to buckle their seatbelt for safety reasons. All passengers are expected to abide by the fare policy. All packages, parcels and personal items are the responsibility of the passenger. SETHRA will not be responsible for items left on the van. SETHRA will not provide mobility aids. All passengers must provide their own mobility aids. If you are transporting children you will be required to provide your own child restraint seat.

Rider Eligibility Requirements

All persons will be considered without regard to race, color, sex, age, religion or disability which can be reasonably accommodated.

A companion/escort is required for riders under 13 years of age and is permissible for any other rider needing any additional assistance. A personal care attendant that is required for the health of the rider or an escort shall not be charged a fare.

Passenger Assistance

SETHRA transit operates a curb-to-curb service. This means that we will pick you up at your driveway and drop you off at the driveway or parking lot of your destination. The driver will assist you on and off the van if necessary. Drivers are not allowed to enter a passenger’s home for any reason.

Children will not be transported without a responsible adult escort which the passenger must provide. SETHRA does not supply escorts. Only one escort per passenger is allowed. We make every effort to be ADA compliant by attempting to accommodate all mobility aids in common use.

Lift-equipped vans are available. If you require a lift-equiped van, please advise us when you make your reservation.